Hello! I am usually satisfied with the e-appointment feature with the app, but not when i lose my password. To provide a new password is always challenging because it will not proceed with valid login ID which i had already provided in the previous page. I have raised this with the customer service and they were able to provide me with a generic password to login, but still failed saying incorrect password.Please do something to solve this issue, because i really appreciate its functions. Thanks!

The app is not been giving updates for months where its not compatible and working well on new phones/ new OS supported. Please make some good improvement on updates so that make the user experience better for service appointments and etc. Apps is made for convenient to reduce the human errors and ensure things in order for user’s therefore the application should be in update according to the OS. Please and hoping better improvements in chat bots/ chatting with customers service as well in the application it self rather going into another social media or email contact point which is not efficient. Thank you and hope this feedback will make some changes for users experiencing the same as me

Last time i used Ufirst was in 2023 and there was a problem to use it as they will ask for a “security update” and requires users to update to a new number to get the TAC. If the user only has one number how do they “update a new number” just to get the TAC? Fast forward to this year, 2026, still having the same issue. New login, changed password from the temporary one. And the same “security update” pops up and requires me to insert a new number for a TAC. And of course can’t do that because i only have one number! Very frustrating. After all these years, the system seems to still be as lousy and worse, it’s the only app to use for Perodua. Unified system but really bad UI, really bad integration 👎🏽

salesman asked me to sign vso via this app. when i login, asked me to retrieve the user id. ok fine i clicked i retrieve. then i login again, brought me to this “update on user credential detail” page. the “enter your new login ID” input field is disabled. only can update the phone number. click “request tac” then got error “login id has been registered. please enter a new login id for your account” 💀 idk what your programmer is doing but there are hell loads of bugs need to be fixed and major enhancements are required for this app. what is the point of this app tbh? it’s supposed to be user friendly and easy to use even if the UI is ugly. this app failed in all categories 💀