Hi @paddletroke,
Thanks for sharing your feedback. I hear you, and I’d like to help you work through some of the issues you’re running into.
WooCommerce provides the base layer for an online store with the essentials built in: products, orders, checkout, shipping, and taxes, etc. From there, one has the flexibility to extend it with what actually fits the business, be it subscriptions, invoicing, a ticket system, POS, and so on. Many of the plugins are free on WordPress.org, some are paid, and it’s up to the merchant which ones to pick. Order confirmation emails with invoice details are also built into WooCommerce.
I get that this can feel like more setup than you’d like. WooCommerce works for everything from a small side project to a large enterprise store without forcing features on merchants who don’t need them.
On the bugs you’ve mentioned, I’d really like to look into them for you and help you get it resolved. Could you reach out through our support channels with a bit more detail about what you’re seeing? Please share the error message (if any), your WooCommerce and PayPal plugin versions, and the system status report would help us dig in. We’re happy to work through it with you.
You can contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Thanks again for the feedback, and I hope to hear from you to assist you further!
This is a kind message that tries to alleviate a bad review, but it is useless ultimately.
Bugs? https://github.com/woocommerce/woocommerce/issues?q=is%3Aissue%20state%3Aopen%20author%3APaddleStroke
And those are just the pure woocommerce bugs. I have not opened tickets for woocommerce / paypal bugs.
If you check my bug reports, the only tickets that are close, have been closed without resolution just as not planned (some are closed as completed even if they aren’t).
Anyway that’s just the tip of the iceberg.
The real problem is the missing basic features that are sold as paid woocommerce extensions.
Subscriptions? Addon 250€/year
And so on.
Tracking number and PDF invoices are really basic features. Saying ‘one has the flexibility to extend it with what actually fits the business’ is so infuriating. EVERY shop that sell non digital products needs tracking support. Virtually EVERY shop needs some sort of PDF invoice.
So no it’s not flexibility. It’s PITA.
Hi @paddletroke,
Thanks for linking to the reports. I really appreciate taking the time to file these.
Looking at your open issues:
- Two of them (#63697 and #56640) are enhancement requests. Analytics taxes showing taxable amounts, and multi-currency support. They’re on the tracker for the right teams to consider.
- The other two(#63700 and #63699) were reported as tax and analytics bugs. We haven’t seen any other reports matching these, which usually means something in the store could be contributing. I’d really like to take a closer look at your store specifically and assist you in resolving this. If you can reach out to us with your system status report and the exact steps to reproduce on your setup, we can dig in properly and figure out what’s going on.
For add-ons, I genuinely hear you. Tracking and PDF invoices are common needs, and it’s fair to feel like they should just be there. The reasoning behind keeping them as add-ons is to avoid loading every store with features it may not need. For eg, a digital-only store has no use for tracking numbers. That said, neither of these needs a 250€ extension. There are free, widely-used options on WordPress.org for both tracking and PDF invoices that work well for many merchants.
For the issues you’ve reported here and on GitHub, please do reach out to us through support so we can take a closer look and help work through them.
Thanks again for reporting the issues, and we hope to hear from you to assist you in resolving this.
