Faisal Ahammad
@faisalahammad Dhaka, Bangladesh joined Sep 2013
Teams
Openverse
Photos
Polyglots
Support
Test
TV
Languages
bn
Bio
Interests
WordPress Origin Story
Badges
CODE
3 badges
Core Contributor
'23
Plugin Developer
CONTENT
1 badge
Photo Contributor
'22
COMMUNITY
3 badges
WordCamp Organizer
'25
WordCamp Speaker
'25
WordCamp Volunteer
'24
PRACTICE
2 badges
Test Contributor
'23
Training Contributor
'23
POLYGLOTS
2 badges
Translation Contributor
'22
Translation Editor
'23
Job History
Customer Success Agent
Jun 2024 – Oct 2025
Saturday Drive Inc.
Saturday Drive is the company behind Ninja Forms, one of the most popular form builder plugins on WordPress.org with over 800,000 active installs.
- Handled more than 550 customer support tickets per month, resolving first-contact issues related to plugin usage and integrations
- Filed and organised more than 150 bug reports and feature requests, collaborating with the engineering team to prioritise high-impact items
- Created over 35 custom code snippets providing workarounds for plugin limitations, enabling users to resolve technical issues independently
- Produced 22+ blog posts and YouTube tutorial videos explaining plugin workflows, increasing user access to self-service resources
Reason for leaving: Company\'s financial difficulties.
- Handled more than 550 customer support tickets per month, resolving first-contact issues related to plugin usage and integrations
- Filed and organised more than 150 bug reports and feature requests, collaborating with the engineering team to prioritise high-impact items
- Created over 35 custom code snippets providing workarounds for plugin limitations, enabling users to resolve technical issues independently
- Produced 22+ blog posts and YouTube tutorial videos explaining plugin workflows, increasing user access to self-service resources
Reason for leaving: Company\'s financial difficulties.
Technical Support Engineer
Apr 2023 – May 2024
Elegant Themes
Elegant Themes is the company behind the Divi builder, one of the most widely used page builders in the WordPress ecosystem.
- Managed approximately 30 customer support cases daily via live chat, addressing design, compatibility, and bug issues
- Developed advanced configuration workflows for the Divi Contact Form module, enabling conditional logic and multi-step form flows
- Authored technical documentation and custom code examples empowering customers to implement advanced form features independently
- Monitored recurring support patterns and flagged frequent issues, providing actionable insights for the product and engineering teams
Reason for leaving: To join Saturday Drive Inc.
- Managed approximately 30 customer support cases daily via live chat, addressing design, compatibility, and bug issues
- Developed advanced configuration workflows for the Divi Contact Form module, enabling conditional logic and multi-step form flows
- Authored technical documentation and custom code examples empowering customers to implement advanced form features independently
- Monitored recurring support patterns and flagged frequent issues, providing actionable insights for the product and engineering teams
Reason for leaving: To join Saturday Drive Inc.
WordPress Technical Support
Dec 2022 – Mar 2023
OnTheGoSystems LTD
OnTheGoSystems builds WPML, the leading multilingual plugin for WordPress used by over 1 million sites.
- Handled forum tickets and live chats, responding to 8–10 customer interactions daily regarding WPML and its add-ons
- Diagnosed and resolved issues with WPML core features including the Advanced Translation Editor and translation engine, plus compatibility with third-party themes and plugins
- Escalated complex technical issues to second-tier support, ensuring timely handoff of critical customer cases
- Collaborated with developers to clarify bug reports and define compatibility requirements, contributing to improved product stability
Reason for leaving: uncomfortable with the workflow.
- Handled forum tickets and live chats, responding to 8–10 customer interactions daily regarding WPML and its add-ons
- Diagnosed and resolved issues with WPML core features including the Advanced Translation Editor and translation engine, plus compatibility with third-party themes and plugins
- Escalated complex technical issues to second-tier support, ensuring timely handoff of critical customer cases
- Collaborated with developers to clarify bug reports and define compatibility requirements, contributing to improved product stability
Reason for leaving: uncomfortable with the workflow.
Client Success Representative
Jul 2022 – Nov 2022
SiteCare LLC
SiteCare provides managed WordPress services to businesses and agencies. Faisal managed 192 client websites.
- Managed 192 WordPress websites, handling security, backups, updates, and uptime monitoring
- Created staging sites and automated deployments between staging and production environments using Buddy.works
- Set up security hardening using Patchstack and automated backups using BlogVault across all client sites
- Investigated and remediated hacked websites, resolved security vulnerabilities, and updated outdated themes and plugins
- Managed WordPress sites via WP-CLI across multiple hosting environments
Reason for leaving: Company restructuring.
- Managed 192 WordPress websites, handling security, backups, updates, and uptime monitoring
- Created staging sites and automated deployments between staging and production environments using Buddy.works
- Set up security hardening using Patchstack and automated backups using BlogVault across all client sites
- Investigated and remediated hacked websites, resolved security vulnerabilities, and updated outdated themes and plugins
- Managed WordPress sites via WP-CLI across multiple hosting environments
Reason for leaving: Company restructuring.
Key Accomplishments
Led AX and CD teams at WordCamp Dhaka 2025
Volunteer Hall Lead and Polyglots Table Leader at WordCamp Asia 2025
Speaker at WordCamp Johor Bahru 2025 and LearnWP Workshop 2024
Volunteered at WordCamps Bangkok 2025 and Malaysia 2024
General Translation Editor for #bn_BD language (2023)
Contributed to WordPress core versions 6.3, 6.5, 6.7, 6.8, and 6.9
Awarded Yoast Care Fund 2025
Volunteer Hall Lead and Polyglots Table Leader at WordCamp Asia 2025
Speaker at WordCamp Johor Bahru 2025 and LearnWP Workshop 2024
Volunteered at WordCamps Bangkok 2025 and Malaysia 2024
General Translation Editor for #bn_BD language (2023)
Contributed to WordPress core versions 6.3, 6.5, 6.7, 6.8, and 6.9
Awarded Yoast Care Fund 2025
Recent impact
Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.
Last 30 days
9contributions
high3
medium6
score15
Last 90 days
30contributions
high7
medium23
score44
Last 12 months
144contributions
high32
medium112
score208
Specializations
share of activity across teams · last 365 days · 107 attributed contributions
Support 79%
Contributions
Type
May 2026
May 22
Fri · 09:13
Polyglots
high
Translated 61 strings on translate.wordpress.org.
May 14
Thu · 16:55
high
Received props from @chaion07 in Slack:
Props for testing RC4 @jsmansart, @369work, @shailu25, @nilambar, @huzaifaalmesbah, @iamasadpolash, @abduremon, @ozgursar, @mosescursor, @jigar9998, @Ankit…
Props for testing RC4 @jsmansart, @369work, @shailu25, @nilambar, @huzaifaalmesbah, @iamasadpolash, @abduremon, @ozgursar, @mosescursor, @jigar9998, @Ankit…
May 11
Mon · 06:52
med
Wrote a comment on the post PTE Request for Multiple Plugins, on the site Translate WordPress:
Done ✅
Done ✅
May 11
Mon · 06:42
med
Wrote a comment on the post Plugin Name: Live Event Seating…, on the site Translate WordPress:
Done ✅
Done ✅
May 11
Mon · 06:39
med
Wrote a comment on the post PTE Request for All-in-one Sticky Anything, on the site Translate WordPress:
Done ✅
Done ✅
May 11
Mon · 05:35
med
Wrote a comment on the post Title: PTE Request for PSBDx Smart Report Management, on the site Translate WordPress:
#bn_BD done ✅
#bn_BD done ✅
May 08
Fri · 18:25
high
Received props from @amykamala in Slack:
Props to @ismail0071, @snilesh, @azharderaiya, @khushdoms, @iamasadpolash, @huzaifaalmesbah, @chauhanraj754, @jigar9998, @areziaal, @shailu25, @mohkatz, @369work, @abduremon,…
Props to @ismail0071, @snilesh, @azharderaiya, @khushdoms, @iamasadpolash, @huzaifaalmesbah, @chauhanraj754, @jigar9998, @areziaal, @shailu25, @mohkatz, @369work, @abduremon,…
May 04
Mon · 18:28
med
Wrote a comment on the post PTE Request for Multiple Plugins…, on the site Translate WordPress:
Done ✅
Done ✅
April 2026
Apr 30
Thu · 17:49
Forums
med
Posted a reply to Problem acoounts with mode sites, on the site WordPress.org Forums:
Hi there, In WordPress Multisite, users are shared across all sites, so the same email…
Hi there, In WordPress Multisite, users are shared across all sites, so the same email…
Apr 29
Wed · 15:24
med
Wrote a comment on the post PTE Request for AI Spam…, on the site Translate WordPress:
Sorry for the delay, @tobifjellner. Everything should be done now. Could you please check and…
Sorry for the delay, @tobifjellner. Everything should be done now. Could you please check and…
No contributions in this category yet.
Developer
-
Form Finder for Ninja Forms
Active Installs: Less than 10
-
Read Only Fields for Gravity Forms
Active Installs: 20+
Contributor
-
WPBatch icons Shortcode
Active Installs: 10+
Total photo contributions: 967
View all photos contributed by Faisal Ahammad to the WordPress Photo Directory →
Completed Courses
Total completed courses: 8
- WordCamp organizer training May 27, 2025
- Writing in the WordPress voice November 3, 2024
- Basic principles of conflict resolution November 2, 2024
- Community team Supporter basics November 2, 2024
- Community team Program Supporter tasks October 23, 2024
- Community team event mentor training October 17, 2024
- Polyglots contributor training October 5, 2024
- Open source basics and WordPress August 18, 2024
Plugins
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Advanced File Manager – Ultimate File Manager for WordPress And Document Library Solution
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All-in-One Content Restriction – Conditional Content Visibility & Access Control for WordPress
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All-in-One WP Migration and Backup
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Better Core Video Embeds
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Better image sizes
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Bop Search Box Item Type For Nav Menus
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CFD Multi-Tiered Shipping For WooCommerce
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Clone
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Contact Form 7 Multi-Step Forms
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Custom Login Page Customizer
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Donations via PayPal
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Easy Digital Downloads – eCommerce Payments and Subscriptions made easy
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Ecwid by Lightspeed Ecommerce Shopping Cart
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Erident Custom Login and Dashboard
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Essential Doo Components for Visual Composer
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File Manager
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Font Awesome
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Happy Addons for Elementor
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Image Optimizer for Google Lighthouse
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International Telephone Input for Contact Form 7
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Intuitive Custom Post Order
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Kadence Security – Password, Two Factor Authentication, and Brute Force Protection
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Linkz.ai - Automatic link previews on hover
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Manually Approved Reviews for WooCommerce
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Ninja Forms - The Contact Form Builder That Grows With You
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Payment Gateway bKash for WC
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PopupAlly
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Potent Donations for WooCommerce
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Prevent Direct Access - Protect WordPress Files
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Product Options and Price Calculation Formulas for WooCommerce – Uni CPO
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Really Simple CAPTCHA
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Related Posts for WordPress
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Say What?
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Schema - All In One Schema Rich Snippets
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Scripts n Styles
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Simple Custom CSS Plugin
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Simply Static - The Static Site Generator
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Smart Image Resize - Make WooCommerce Images the Same Size
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Smart Online Order for Clover
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Smash Balloon Social Photo Feed – Easy Social Feeds Plugin
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Smooth Scroll Up
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Smush – Image Optimization, Compression, Lazy Load, WebP & CDN
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Starter Templates – AI-Powered Templates for Elementor & Gutenberg
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TablePress - Tables in WordPress made easy
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ThumbPress – Compress Images, Manage Thumbnails, Detect Image Issues, WebP/AVIF, Lazy Loading, Hotlinking & More
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Timeline Block For Gutenberg
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Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin
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Ultimate Popup Free
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UpdraftPlus: WP Backup & Migration Plugin
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Use Google Libraries
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W3 Total Cache
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WC Fields Factory
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WooCommerce
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Wordfence Security - Firewall, Malware Scan, and Login Security
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WP Extra File Types
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WP Limit Login Attempts
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WP Original Media Path
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WP-DBManager
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WP-Sweep
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WPS Hide Login















