Faisal Ahammad (@faisalahammad) – WordPress user profile

Bio

I love helping people in the WordPress community. Since 2012, I have joined many events and worked as a volunteer, speaker, table lead, and organizer. I also help translate WordPress into Bengali to make it easier for more people to use.

I enjoy coding and have made improvements to WordPress core. Besides tech, I like photography and have shared my photos in WordPress events.

I have been part of many WordCamps in Asia, helping to make them fun and useful for everyone. I want to keep learning and helping others with WordPress.

Interests

Photography, Coding, Swimming

WordPress Origin Story

2025: Leadership & Contribution
—
💰 Yoast Care Fund: Awarded the prestigious fund
🇧🇩 WordCamp Dhaka 2025: Organized as AX and CD team lead
🇹🇭 WordCamp Bangkok 2025: Volunteered on the Support team
🇲🇾 WordCamp Johor Bahru 2025: Speaker on “The Heart of Customer Support.”
🇵🇭 WordCamp Asia 2025: Volunteer Hall Lead (Timekeeper) and Polyglots Table Leader
🧑‍💻 WordPress Core Contributions: Contributed to WordPress versions 6.8 (Cecil) and 6.9 (Gene)

2024: Photography & Core Contributions
—
📸 WordPress Photo Festival 2024: Participant
🇧🇩 WordCamp Sylhet 2024: Led the Polyglots Table
🇲🇾 WordCamp Malaysia 2024: Volunteered as Timekeeper
🧑‍💻 WordPress Core Contributions: Contributed to versions 6.7 (Rollins) and 6.5 (Regina)
📷 WP Photos: Featured with “Sharks on the Sand,” taken at S.E.A. Aquarium™, Singapore
🎤 LearnWP Workshop: Speaker on “WordPress Support Engineer: Roles, Responsibilities, and Career Path (Bangla).”

2023: Translation & Community Engagement
—
🇹🇭 WordCamp Asia 2023: Attended
🇧🇩 WordCamp Sylhet 2023: Attended
🇲🇾 WordCamp Malaysia 2023: Led the Hosting Table
🌐 General Translation Editor (GTE): Appointed for the #bn_BD language
🧑‍💻 WordPress Core Contributions: Contributed to version 6.3 (Lionel)

2022 & Earlier: Foundations
—
🇮🇳 WordCamp Kolkata 2022: Attended
🇧🇩 WordCamp Dhaka 2019: Attended
🚀 WordPress Journey: Began in 2012

Badges

CODE

3 badges

Core Contributor '23 Pattern Author '22 Plugin Developer

CONTENT

1 badge

Photo Contributor '22

COMMUNITY

3 badges

WordCamp Organizer '25 WordCamp Speaker '25 WordCamp Volunteer '24

PRACTICE

2 badges

Test Contributor '23 Training Contributor '23

POLYGLOTS

2 badges

Translation Contributor '22 Translation Editor '23

Job History

Customer Success Agent

Jun 2024 – Oct 2025

Saturday Drive Inc.

Saturday Drive is the company behind Ninja Forms, one of the most popular form builder plugins on WordPress.org with over 800,000 active installs.

- Handled more than 550 customer support tickets per month, resolving first-contact issues related to plugin usage and integrations
- Filed and organised more than 150 bug reports and feature requests, collaborating with the engineering team to prioritise high-impact items
- Created over 35 custom code snippets providing workarounds for plugin limitations, enabling users to resolve technical issues independently
- Produced 22+ blog posts and YouTube tutorial videos explaining plugin workflows, increasing user access to self-service resources

Reason for leaving: Company\'s financial difficulties.

Technical Support Engineer

Apr 2023 – May 2024

Elegant Themes

Elegant Themes is the company behind the Divi builder, one of the most widely used page builders in the WordPress ecosystem.

- Managed approximately 30 customer support cases daily via live chat, addressing design, compatibility, and bug issues
- Developed advanced configuration workflows for the Divi Contact Form module, enabling conditional logic and multi-step form flows
- Authored technical documentation and custom code examples empowering customers to implement advanced form features independently
- Monitored recurring support patterns and flagged frequent issues, providing actionable insights for the product and engineering teams

Reason for leaving: To join Saturday Drive Inc.

WordPress Technical Support

Dec 2022 – Mar 2023

OnTheGoSystems LTD

OnTheGoSystems builds WPML, the leading multilingual plugin for WordPress used by over 1 million sites.

- Handled forum tickets and live chats, responding to 8–10 customer interactions daily regarding WPML and its add-ons
- Diagnosed and resolved issues with WPML core features including the Advanced Translation Editor and translation engine, plus compatibility with third-party themes and plugins
- Escalated complex technical issues to second-tier support, ensuring timely handoff of critical customer cases
- Collaborated with developers to clarify bug reports and define compatibility requirements, contributing to improved product stability

Reason for leaving: uncomfortable with the workflow.

Client Success Representative

Jul 2022 – Nov 2022

SiteCare LLC

SiteCare provides managed WordPress services to businesses and agencies. Faisal managed 192 client websites.

- Managed 192 WordPress websites, handling security, backups, updates, and uptime monitoring
- Created staging sites and automated deployments between staging and production environments using Buddy.works
- Set up security hardening using Patchstack and automated backups using BlogVault across all client sites
- Investigated and remediated hacked websites, resolved security vulnerabilities, and updated outdated themes and plugins
- Managed WordPress sites via WP-CLI across multiple hosting environments

Reason for leaving: Company restructuring.

Key Accomplishments

Led AX and CD teams at WordCamp Dhaka 2025
Volunteer Hall Lead and Polyglots Table Leader at WordCamp Asia 2025
Speaker at WordCamp Johor Bahru 2025 and LearnWP Workshop 2024
Volunteered at WordCamps Bangkok 2025 and Malaysia 2024
General Translation Editor for #bn_BD language (2023)
Contributed to WordPress core versions 6.3, 6.5, 6.7, 6.8, and 6.9
Awarded Yoast Care Fund 2025

Recent impact

Score weights high-impact work (commits, releases, approved translations, props) at 3x routine activity.

Last 30 days

9contributions

high3

medium6

score15

Last 90 days

30contributions

high7

medium23

score44

Last 12 months

144contributions

high32

medium112

score208

Specializations

share of activity across teams · last 365 days · 107 attributed contributions

Polyglots 21% Support 79%

Contributions

Type

May 2026

May 22 Fri · 09:13

Polyglots high

Translated 61 strings on translate.wordpress.org.

May 14 Thu · 16:55

Meta high

Received props from @chaion07 in Slack:
Props for testing RC4 @jsmansart, @369work, @shailu25, @nilambar, @huzaifaalmesbah, @iamasadpolash, @abduremon, @ozgursar, @mosescursor, @jigar9998, @Ankit…

May 11 Mon · 06:52

Meta med

Wrote a comment on the post PTE Request for Multiple Plugins, on the site Translate WordPress:
Done ✅

May 11 Mon · 06:42

Meta med

Wrote a comment on the post Plugin Name: Live Event Seating…, on the site Translate WordPress:
Done ✅

May 11 Mon · 06:39

Meta med

Wrote a comment on the post PTE Request for All-in-one Sticky Anything, on the site Translate WordPress:
Done ✅

May 11 Mon · 05:35

Meta med

Wrote a comment on the post Title: PTE Request for PSBDx Smart Report Management, on the site Translate WordPress:
#bn_BD done ✅

May 08 Fri · 18:25

Meta high

Received props from @amykamala in Slack:
Props to @ismail0071, @snilesh, @azharderaiya, @khushdoms, @iamasadpolash, @huzaifaalmesbah, @chauhanraj754, @jigar9998, @areziaal, @shailu25, @mohkatz, @369work, @abduremon,…

May 04 Mon · 18:28

Meta med

Wrote a comment on the post PTE Request for Multiple Plugins…, on the site Translate WordPress:
Done ✅

April 2026

Apr 30 Thu · 17:49

Forums med

Posted a reply to Problem acoounts with mode sites, on the site WordPress.org Forums:
Hi there, In WordPress Multisite, users are shared across all sites, so the same email…

Apr 29 Wed · 15:24

Meta med

Wrote a comment on the post PTE Request for AI Spam…, on the site Translate WordPress:
Sorry for the delay, @tobifjellner. Everything should be done now. Could you please check and…