Subject: Copilot in GitHub mobile app - spinner runs for 7-8 seconds then changes to a grey 🚫 symbol, no response #196785
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#196785 - Copilot on mobile: spinner then grey prohibit symbol This is a known issue with the Copilot feature in the GitHub mobile app. The grey no-entry symbol (prohibit icon) after a long spinner typically means one of these: Most common causes1. Copilot is not active on your account Verify at github.com/settings/copilot:
2. Network or proxy issues on mobile The Copilot API endpoint may be blocked by:
Try switching from Wi-Fi to cellular data to test if it is a network issue. 3. Account session expired Sign out and sign back into the GitHub mobile app. Copilot requires a fresh authentication token. 4. Enterprise SSO issues If your organization uses SAML SSO, you may need to re-authorize:
Debugging steps
If Copilot works on web but not mobile, file a bug at github.com/github/mobile with your device model, OS version, and app version. |
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Device & version info:
· Device: Tecno Spark Go 2023 (Model: Tecno BF7)
· OS version: Android 12
· GitHub app version: v1.259.0 (927)
Description:
When using Copilot inside the GitHub mobile app, the following happens every time:
1. I type a prompt and submit it
2. The spinner appears and runs for exactly 7–8 seconds
3. The spinner then stops and changes to a grey 🚫 (prohibited) symbol
4. The app shows the title of my request (the prompt text)
5. The AI never generates any response — no error message or explanation appears
6. Nothing is highlightable or copyable
Important context:
· This was working perfectly on Saturday, May 23rd, 2026 when I successfully generated code
· Stopped working on Sunday, May 24th, 2026
· No updates or changes were made to the app or phone between these two days
What I've already tried (all failed):
· Signing out and back in
· Uninstalling and reinstalling the app
· Restarting my phone
· Switching between Wi-Fi and mobile data
· Starting a brand new chat thread
· Note: I do not use a VPN on my phone, and I have no ad-blockers installed
What works normally:
· Copilot works perfectly in a mobile browser (Chrome/Safari) on the same device and network
· My Copilot Pro plan is active (64% usage remaining)
· The rest of the GitHub mobile app (code browsing, issues, PRs) works fine
Conclusion:
This appears to be a bug in the GitHub mobile app's Copilot response handler. The 🚫 symbol suggests a permission, timeout, or parsing failure that the app isn't handling gracefully. Since it worked perfectly one day and failed the next with no changes on my end, this strongly points to a server-side change that broke compatibility with GitHub mobile app version v1.259.0 (927).
Request:
Please investigate the Copilot mobile app's response handling, particularly around the 7–8 second timeout threshold that triggers the 🚫 state. A server-side change deployed between May 23rd and May 24th, 2026 likely introduced an incompatibility with the current mobile app version.
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