Find top products in Help Desk Software category

Cut service costs with humans & AI agents on one platform. Deliver seamless support across every channel and industry with Service Cloud, the complete service platform powered by humans, AI agents, and trusted data. Let AI handle routine tasks and help human reps with complex ones to boost productivity and CSAT.

Freshdesk is an intuitive and cost-effective customer helpdesk software built for B2B companies that help businesses delight their customers effortlessly. Our solution helps you provide highly personalized service by proactively anticipating customer needs to solve customer inquiries faster. With our robust ticketing platform, you can delight your customers effortlessly while keeping your agents happy.

Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers.

Freshdesk Omni provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, all powered by Freddy AI

Your complete solution for ticketing, messaging, help center, voice, and powerful AI. Deliver conversational experiences across any channel with a complete service solution that is easy to use, and powerful at scale.

Zendesk for Employee Experience empowers HR and IT leaders to provide the smart, flexible internal service experiences that they need to unlock their employees’ potential & transform their business.

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection.

Hiver brings all your customer communications, applications, and insights into one intuitive platform, empowering teams to deliver exceptional support with ease.

OpenCX is the unified AI customer support platform. Automate 77% of customer interactions across chat, email, voice, and social — from a single AI engine. Built for enterprises that need scale without sacrificing customer experience, OpenCX deploys one AI agent across every channel. Maintain consistent answers, accelerate resolutions, and free your team for the work that matters. What's different: • One AI engine for chat, email, voice, social, WhatsApp, Slack • Works with Zendesk, HubSpot, Salesforce, Intercom, Freshdesk (under 1 hour) • Outcome-based pricing — pay for results • Enterprise security trusted by banks, payments, healthcare • Agentic workflows — refunds, account updates, complex actions • 95%+ accuracy with confidence thresholds Trusted by MoneyGram (55M customers), Mollie (250K+ businesses), FareHarbor (a Booking.com company), Viva.com, TicketSwap, and more — with 60–80% automation rates and ATH CSAT scores. Backed by Y Combinator. Live in days.

LiveHelpNow enables meaningful customer service interactions for companies of all sizes. Its omnichannel customer support software facilitates real-time customer service communications via Live Chat, Chat Bot, SMS/Text, Email, and Facebook Messenger. The platform also allows customers to help themselves with a self-help knowledge base. Don't wait for results and take your customer support game to the next level.