Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support fizanzvai

    (@fizanzvai)

    Hi,

    Thanks for reaching out to us. Sorry for the inconvenience.

    The site is just working fine from our end. You can check the site status here.

    Please check this article regarding the ERR_CONNECTION_RESET issue. I hope this will help.

    Hope to hear from you soon.

    Thank You

    Thread Starter sgeithman1ecos

    (@sgeithman1ecos)

    Sorry for the delay, I got caught in some bug fixes that demanded my attention. I have tried everything but your website will still not load for me on my Computer (but it does open fine from my iPhone). I don’t know why just me, but I cannot open in Chrome, Firefox, or Edge … and not incognito window of any of those browsers either.

    My computer is Windows 10 and I am in Phoenix, AZ … I thought maybe adblocker, but I only have that installed in Chrome … I am baffled as to why.

    One more note … this website used to load fine in the past and this just happened out of the blue. Am I being somehow blocked by accident?

    Plugin Support fizanzvai

    (@fizanzvai)

    Hi,

    Are you using the same network for mobile (iPhone)?

    If so, the block is not from our side. If you were blocked, it wouldn’t work with the mobile device.

    You may try a different device(PC/Laptop) to test.

    Hope to hear from you soon.

    Best Regards

    Hello, i cant open the site too (to buy the pro version), its seem that my antivirus block the site, here is a screenshot -> https://ibb.co/zTDDykjT

    • This reply was modified 1 month, 2 weeks ago by bprado.
    Plugin Support fizanzvai

    (@fizanzvai)

    Hi @bprado ,

    Yes, you are encountering this issue with the antivirus.

    Please whitelist our site from your antivirus (Avast) settings.

    Here is a tutorial on Avast site whitelisting- https://www.youtube.com/watch?v=DKbtstyKXVo.

    I hope this will help.

    Thank You

    Thread Starter sgeithman1ecos

    (@sgeithman1ecos)

    Please whitelist our site from your antivirus (Avast) settings.

    Maybe you should fix your site so it is not blocked by Avast …

    Plugin Support fizanzvai

    (@fizanzvai)

    Hi @sgeithman1ecos ,

    Thanks for sharing your thoughts. We have already submitted a request to the Avast Security team.

    As a user of the Antivirus, you can also send them a message. Then it will bring this issue to their attention soon.

    Thank You

Viewing 7 replies - 1 through 7 (of 7 total)

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